Customer support
inside your WordPress.
Manage tickets, requests, and complaints without relying on SaaS. Professional portal ready in 5 minutes, unlimited agents, configurable SLA — and your data always on your server.
Simple. No surprises.
One site, unlimited agents, all features. Choose between annual or a lifetime single payment.
Ideal for starting. Access to all features and updates while the license is active.
Pay once and use the plugin forever. Lifetime updates included.
How it works
in under 3 minutes.
User portal, agent dashboard, SLA and notifications — all in one short video.
Duration approx. 3 min · No registration required
The chaos of supporting
without a system.
Your team receives requests via WhatsApp, email, and forms. Nothing is tracked, nothing is followed up. Users don't know the status of their case. Neither does your team.
WhatsApp, email, and forms get mixed up. Tickets without an owner, priority, or date.
You don't know how long a case has been open or who is responsible for resolving it.
Zendesk, Freshdesk, and Intercom charge $30–$60 per agent/month. With 5 agents: over $1,800 a year — and your data on their servers.
Complete support portal
in your WordPress.
Install the plugin, add a shortcode, and in less than 5 minutes you have a professional ticketing system running on your site.
Everything you need,
without what you don't.
Features designed for three key roles: the user who needs help, the agent who resolves, and the administrator who controls.
Clear form with category, description, and optional attachments. No friction for the user.
They check the status of their case from the portal without needing to write to support.
They receive an automatic email on every update or reply to their ticket.
When closing the ticket, the user can rate the experience. Real feedback to improve.
They send screenshots, documents, or evidence directly with the ticket.
All previous tickets, with their replies and statuses, accessible from the portal.
Each agent only sees tickets from their department, without noise from other areas.
Write comments visible only to the team. The user never sees them.
Automatic notifications before a ticket exceeds the configured response time.
Classify tickets by urgency. The team knows what to resolve first, always.
Draft replies directly from WordPress without leaving the admin panel.
Transfer a ticket to another agent or department with a click when needed.
Open, in progress, resolved, and expired SLAs — all on a single screen.
Create areas (Support, Sales, Billing...) and assign agents to each.
Define different response times for high, medium, and low urgency tickets.
No user cap. Add your whole team without paying for each seat.
Everything from the WordPress dashboard. No coding, no configuration files.
Updates arrive in the WordPress panel just like any plugin, without manual processes.
Your data is yours.
Pay once.
With 5 agents on Zendesk or Freshdesk, you pay over $1,800 a year. EGZ Tickets: $59 a year, with unlimited agents.
| Feature | EGZ Tickets | Zendesk / Freshdesk | Intercom |
|---|---|---|---|
| Base price (5 agents) | $59/yearUnlimited agents | $750–$1,500/year$25–$50 per agent/month | $1,500+/year$39/agent/month minimum |
| Your data on your server | ✓ | ✗ | ✗ |
| Unlimited agents | ✓ | ✗ charge per agent | ✗ charge per agent |
| Native WordPress integration | ✓ native plugin | ✗ external widget | ✗ external widget |
| Ready-to-use PQRS | ✓ | ✗ requires config | ✗ unavailable |
| No mandatory monthly fee | ✓ lifetime license $179 | ✗ only monthly/annual | ✗ only monthly/annual |
| Configurable SLA | ✓ | ✓ Pro+ plans | ✓ Enterprise plans |
| Support in English | ✓ | ✓ mostly English | ✓ mostly English |
Native PQRS for
organizations.
Designed specifically for the PQRS system used in educational institutions, public entities, and companies in Latin America. The correct categories from day one, without additional configurations.
Formal requests for information or action.
Disagreements with the service provided.
Demand for correction or compensation.
Ideas to improve products or services.
Positive recognition for the team.
Inquiries about products, procedures, or processes.
Frequently Asked Questions
Yes. The portal loads its own visual style and does not depend on the active theme on your site. Compatible with any WordPress theme.
Unlimited. There is no additional cost per agent or by ticket volume. Add your entire team without restrictions.
The plugin uses the WordPress mail system. For greater reliability, we recommend a free SMTP plugin like WP Mail SMTP or FluentSMTP.
The plugin continues to function normally. You only lose access to automatic updates while the license is expired. It never deactivates.
Yes. From the license panel you can deactivate it on the current site and activate it on another domain with one click.
Yes. EGZLab offers technical support in English and Spanish. The team responds via email.
WordPress 6.0 or higher and PHP 8.0 or higher. Compatible with any theme and most page builders.
SaaS charge per agent per month. With 5 agents on Zendesk you pay over $1,500 a year — and your data stays on their servers. EGZ Tickets costs $59 a year with unlimited agents and everything inside your WordPress.
Professional support
in your WordPress.
No monthly fees.
Install, configure, and serve your users in less than 10 minutes. $59/year or $179 one-time — with a 30-day money-back guarantee.