Privacy Policy

1. Data Controller

EGZ Lab is the data controller for personal data collected through egzlab.com and its products. For purposes of Colombian Law 1581/2012 and the General Data Protection Regulation (GDPR, EU 2016/679), EGZ Lab acts as data controller.

Controller contact:
Email: [email protected]
Address: Bogotá D.C., Colombia

2. Data We Collect

2.1 Data provided directly

• Purchase data: name, last name, email, country, billing information.
• Support data: email, issue description, files voluntarily shared.
• Contact data: name, email, message submitted through the contact form.

2.2 Automatically collected data

• Technical data: IP address, browser type, operating system, pages visited, session duration.
• Cookies: session identifiers, language preferences. See Cookie Policy.

2.3 Data we do NOT collect

EGZ Lab does not collect credit card data (processed directly by the payment gateway), biometric data, or special categories of data under Art. 9 GDPR.

3. Purposes of Processing

Your data is processed exclusively for:

• Processing and managing your purchase and license delivery.
• Providing technical support and handling requests.
• Sending product updates and license-related communications.
• Complying with legal and tax obligations.
• Improving our products and website through aggregated, anonymous analytics.
• Sending marketing communications, only with your prior and explicit consent.

4. Legal Basis for Processing

Processing of your data is based on:

• Contract performance (Art. 6.1.b GDPR): data necessary to manage purchase and support.
• Consent (Art. 6.1.a GDPR): marketing communications and non-essential cookies.
• Legitimate interest (Art. 6.1.f GDPR): system security, fraud prevention, and service improvement.
• Legal obligation (Art. 6.1.c GDPR): tax compliance and regulatory requirements.

5. Storage and Security

Data is stored on servers located in the European Union or Colombia, with appropriate technical and organizational security measures, including encryption in transit (TLS 1.2+) and at rest.

Retention periods:

• Purchase data: 5 years from purchase date (tax obligation).
• Support data: 2 years from ticket closure.
• Contact data: 1 year from last interaction.
• Marketing data: until you withdraw consent.

6. International Data Transfers

Your data may be processed by service providers outside Colombia or the EU (payment processors, transactional email services, hosting). Such transfers are made only with providers that guarantee an adequate level of protection through:

• Standard contractual clauses approved by the European Commission.
• Internationally recognized privacy certifications.

7. Your Rights

Under Colombian Law 1581/2012 and GDPR, you have the right to:

To exercise these rights, send an email to [email protected] with the subject "Data Rights" including your name, purchase email, and the right you wish to exercise. We will respond within 10 business days.

If you believe processing of your data violates your rights, you may file a complaint with the Superintendencia de Industria y Comercio (SIC) in Colombia, or with the data protection authority in your country of residence.

8. Cookies and Tracking Technologies

EGZ Lab uses essential cookies for site operation and optional analytics cookies. You can manage your preferences at any time. For more information, see our Cookie Policy.

9. Children's Data

Our products and services are intended for users 18 years of age or older. We do not knowingly collect data from minors. If you are aware that a minor has provided us with data without parental consent, please contact us at [email protected] for prompt deletion.

10. Modifications

EGZ Lab may update this policy at any time. Changes will be published on this page with a new effective date. For substantial changes, notice will be sent to the registered email at least 15 days in advance.

11. Contact

Data protection contact:
Email: [email protected]
Response time: maximum 10 business days
EGZ Lab · Bogotá, Colombia